Terms of use

Last Updated: October 2, 2025

1. Acceptance of Terms

By accessing or using www.tryhea.com (the "Service") operated by Hea Inc., a Delawarecorporation ("Company," "we," "us"), you agree to be bound by these Terms of Use("Terms"). If you disagree with any part of these Terms, do not use our Service.

2. Service Description

2.1 What We Do

We provide proactive health awareness services using real-world data analysis to identifypotential signs of systemic health conditions. We analyze user-provided informationincluding text, voice recordings, files, documents, and images to generate wellness insights.

2.2 What We Are NOT

CRITICAL MEDICAL DISCLAIMER: WE ARE NOT A MEDICAL SERVICE. We do NOT:
Provide medical diagnosis, treatment, or cure for any condition
Replace professional medical care or advice
Create a doctor-patient relationship
Provide emergency medical services
Guarantee detection of health conditions
ALWAYS CONSULT QUALIFIED HEALTHCARE PROFESSIONALS FOR MEDICALADVICE, DIAGNOSIS, OR TREATMENT.

3. Use of Service

3.1 Eligibility

You must be at least 18 years old to use our Service. By using the Service, you represent and warrant that you meet this requirement.

3.2 Account Responsibilities

You are responsible for:
Maintaining confidentiality of your account
All activities under your account
Providing accurate information
Notifying us of unauthorized use

3.3 Prohibited Uses

You may NOT:
Use the Service for medical emergencies
Rely solely on our Service for health decisions
Misrepresent information you provide
Violate any applicable laws
Attempt to reverse engineer our algorithms
Resell or commercialize our Service

4. User Content

4.1 License Grant

By submitting any content (text, voice, files, images) to our Service, you grant us aworldwide, perpetual, irrevocable, royalty-free license to use, process, analyze, store, andimprove our Service.

4.2 Content Representations

You represent that:
You own or have rights to all content you submit
Your content doesn't violate any third-party rights
Your content is accurate to your knowledge

5. Intellectual Property

All Service content, features, and functionality are owned by Hea Inc. and protected byinternational copyright, trademark, and other intellectual property laws.

6. Privacy

Your use of our Service is governed by our Privacy Policy, available at www.tryhea.com/privacy.

7. Disclaimers

7.1 Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OFANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDINGMERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ANDNON-INFRINGEMENT.

7.2 Health Information Disclaimer

OUR SERVICE:
Is for informational purposes only
Does NOT constitute medical advice
Should NOT be relied upon for medical decisions
May not detect all health conditions
May produce false positives or false negatives

7.3 No Guarantee

We do NOT guarantee:
Accuracy or completeness of analyses
Detection of any specific condition
Prevention of any health issues
Uninterrupted or error-free service

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:HEA INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL,CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSSOF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
Your use or inability to use the Service
Any health decisions based on our Service
Unauthorized access to your data
Any other matter relating to the Service
IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU TOUS IN THE PAST TWELVE (12) MONTHS OR $100, WHICHEVER IS GREATER.

9. Indemnification

You agree to defend, indemnify, and hold harmless Hea Inc., its officers, directors,employees, and agents from any claims, damages, obligations, losses, liabilities, costs, ordebt arising from:
Your use of the Service
Your violation of these Terms
Your violation of any third-party rights
Any claim that you relied on our Service for medical purposes
Your content or information you provide

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms are governed by Delaware law without regard to its conflict of law provisions.

10.2 Mandatory Arbitration

ANY DISPUTE SHALL BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATIONUNDER THE AMERICAN ARBITRATION ASSOCIATION RULES IN DELAWARE. YOUWAIVE YOUR RIGHT TO A JURY TRIAL AND CLASS ACTION LAWSUITS.

10.3 Class Action Waiver

YOU MAY ONLY BRING CLAIMS IN YOUR INDIVIDUAL CAPACITY AND NOT AS PARTOF ANY CLASS OR REPRESENTATIVE ACTION.

11. Health Emergencies

IF YOU HAVE A MEDICAL EMERGENCY:
US: Call 911 immediately
UK: Call 999 immediately
Do NOT use this Service for emergency situations

12. Termination

We may terminate or suspend your account immediately, without prior notice, for any reason,including breach of these Terms.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified viaemail or Service notice. Continued use constitutes acceptance of new Terms.

14. Severability

If any provision of these Terms is unenforceable, the remaining provisions will continue in fullforce.

15. Entire Agreement

These Terms constitute the entire agreement between you and Hea Inc. regarding theService.

16. Contact information

Hea Inc.
These Terms constitute the entire agreement between you and Hea Inc. regarding theService.
You have read and understood these Terms
You are at least 18 years old
You understand we are NOT a medical service
You will seek appropriate medical care for health concerns
You accept all risks associated with using our Service